Terms of service

Last updated: May 2026

These Terms of Service govern your use of the NOXEN online store at noxendesk.com, operated by Nelson Matos. By placing an order or using our website, you agree to these Terms.

## 1. Our Products

NOXEN sells desk and workspace lighting products and accessories. We make every effort to accurately display product descriptions, images, and specifications. Colours may vary slightly depending on your screen settings. We reserve the right to discontinue any product at any time without prior notice.

## 2. Orders

By placing an order, you are making an offer to purchase. We reserve the right to accept or decline any order. Your order is confirmed once you receive an order confirmation email and payment has been successfully processed. Please review your order carefully before confirming. Post-confirmation cancellations are only possible within 24 hours of purchase.

## 3. Pricing

All prices are displayed in EUR and include VAT where applicable. Shipping is free on all orders across Europe. Prices may change without prior notice. The price charged is the one in effect at the time your order is placed.

## 4. Payment

We accept major credit and debit cards and other payment methods available at checkout. All payments are processed securely. By completing a purchase, you confirm that you are authorised to use the payment method provided.

## 5. Shipping and Delivery

Orders are processed within 2 to 5 business days and shipped from international fulfilment centres. Delivery times are estimates and may vary. We are not liable for delays caused by carriers, customs authorities, or events beyond our control. Please refer to our Shipping Policy for full details.

## 6. Returns and Refunds

Our return and refund policy allows returns within 30 days of delivery and complies with EU consumer law, including the 14-day right of withdrawal. Please refer to our Refund Policy for full details.

## 7. Intellectual Property

All content on this website, including the NOXEN brand name, logo, product images, and text, is the property of NOXEN or its licensors. Unauthorised reproduction or use is strictly prohibited.

## 8. Limitation of Liability

To the fullest extent permitted by law, NOXEN is not liable for indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the value of the order in question.

## 9. Governing Law

These Terms are governed by Portuguese law. Any disputes will be subject to the jurisdiction of the Portuguese courts. EU consumers retain all rights granted by the mandatory consumer protection laws of their country of residence.

## 10. Contact

For questions about these Terms, contact us at hello@noxendesk.com.