Processing Time

Orders are typically processed within 2 to 5 business days. You will receive a confirmation email with your tracking number once your order has been dispatched.

Delivery Times

NOXEN products are shipped from international fulfilment centres. Estimated delivery times:

• Portugal and EU: 7 to 15 business days

• Rest of the world: 10 to 25 business days

These are estimates and may be affected by customs clearance, carrier delays, or circumstances beyond our control. We do not guarantee exact delivery dates.

Free Shipping

NOXEN offers free shipping on all orders across Europe, with no minimum order value required.

Order Tracking

All orders include a tracking number, sent by email once your order ships. You can also track your order directly at velurabeaute.com by clicking Track Your Order in the footer. For further assistance, contact us at hello@noxendesk.com .

Order Cancellation

You may cancel your order free of charge within 24 hours of purchase. After that, if the order has already been dispatched, it cannot be cancelled. However, you may request a return once the order has been received. Contact us at hello@noxendesk.com as soon as possible.

Customs and Import Duties

For orders delivered within the EU, no additional customs duties apply. For orders outside the EU, customs duties or import taxes may apply depending on your country. These charges are the responsibility of the customer and are not included in our prices.