Privacy policy

Privacy Policy

Last updated: May 2026


NOXEN is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit noxendesk.com or make a purchase.


Data Controller

Nelson Matos, trading as NOXEN

Rua Alexandre Herculano, Areias de S. Joao, 8200-271 Albufeira, Portugal

Email: hello@noxendesk.com


What Data We Collect

  • Contact details: name, email, phone, billing and shipping address

  • Payment information: processed securely by our payment provider (we do not store card details)

  • Order data: products purchased, order history, returns

  • Device and usage data: IP address, browser type, pages visited

  • Communications: messages sent to our support team


How We Use Your Data

  • To process and fulfil your orders

  • To communicate about your order status

  • To improve our products and website

  • To send marketing emails, only with your explicit consent

  • To comply with legal obligations


Legal Basis (GDPR)

We process your data on the following legal bases:

  • Contract performance: to fulfil your order

  • Legitimate interest: to prevent fraud and improve our services

  • Consent: for marketing communications


Data Sharing

We share your data only with:

  • Shopify, our e-commerce platform

  • Payment processors such as Stripe or PayPal

  • Shipping carriers and fulfilment partners

  • Legal authorities when required by law


We do not sell your personal data to third parties.


Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access, correct, or delete your personal data

  • Object to or restrict processing

  • Data portability

  • Withdraw consent at any time


To exercise these rights, contact us at hello@noxendesk.com. We will respond within 30 days.


Data Retention

We retain your data for as long as necessary to fulfil your order and comply with legal obligations, typically up to 7 years for tax and accounting records.


Cookies

We use cookies to improve your browsing experience and analyse site traffic. You can manage cookie preferences via your browser settings or through our cookie consent banner when you first visit the site.


Changes to This Policy

We may update this policy periodically. The updated version will be posted on this page with a revised date. Continued use of the site after changes constitutes acceptance of the updated policy.